What is the role of the dispatcher when you call 911?

The role of the dispatcher when you call 911 is pivotal as they serve as the critical link between the caller and emergency services. Dispatchers are trained professionals who can assess the situation based on the information provided, determine the type of assistance required, and then dispatch the appropriate emergency personnel such as police, fire, or medical services.

In addition to sending help, the dispatcher provides real-time guidance and instructions to the caller. This may include giving directions on how to perform first aid or CPR if needed, ensuring that help is on the way while keeping the caller engaged and informed. Their ability to offer support can make a significant difference in emergency situations by keeping individuals calm and allowing them to effectively assist any victims until help arrives.

Other choices do not encompass the full scope of the dispatcher's responsibilities. They are not limited to solely offering medical advice since the dispatcher does much more, including sending emergency assistance and managing the situation on the phone. Furthermore, it is not their role to decide if a call is valid; rather, they must take every call seriously and act based on the information provided. Finally, the dispatcher does not typically call back later with instructions, as their primary function is to act in the moment to ensure that help reaches the scene as quickly as